At Mr Events, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a payment for our events, products, or services.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information to ensure the best possible experience for our users and to comply with financial and legal requirements.
Personal Information:
When you purchase a ticket, register for an event, or contact us, we may collect details such as your:
Full name
Email address
Mobile number
Billing and/or mailing address
National Identity Card (NIC) or Passport details (when legally required for verification)
Payment Information:
When making payments online, you will be required to provide your credit/debit card number, expiration date, and CVV through our secure payment gateway.
Mr Events does not store or access your complete card details. All payments are processed by PCI DSS-compliant payment partners in an encrypted and secure manner.
Technical and Usage Data:
When you browse our website, we may automatically collect:
Your IP address, browser type, and operating system
Device identifiers and session data
Pages viewed, time spent, and referral links
This information helps us improve site performance and understand user behavior.
Transactional Information:
Details of the tickets, events, or services you purchase — including dates, pricing, payment references, and order numbers — are recorded to maintain accurate transaction history.
2. How We Use Your Information
We use your data responsibly and only for legitimate business and operational purposes, including:
To process transactions and deliver services:
Confirm and manage ticket purchases or event registrations.
Send receipts, confirmations, and event-related notifications.
To communicate with you:
Provide updates about upcoming events, promotions, or schedule changes.
Respond to inquiries or customer support requests.
To maintain security and compliance:
Detect and prevent fraudulent transactions.
Fulfill legal obligations under applicable banking and data protection regulations.
To improve our services:
Analyze user preferences and improve our event offerings and website experience.
Conduct internal research to develop better services and customer support.
3. Data Security and Online Payments
At Mr Events, your security is our top priority.
All online payments are handled through trusted and certified payment gateways (such as PayHere, WebXPay, or Stripe), which comply with Payment Card Industry Data Security Standards (PCI DSS).
Your payment details are encrypted using SSL (Secure Socket Layer) technology during transmission.
We never store sensitive card data on our servers.
Our systems are regularly monitored and updated to prevent unauthorized access, loss, or misuse of data.
If suspicious activity is detected, we may contact you or the relevant financial institution for verification.
4. Sharing and Disclosure of Information
We respect your privacy and will never sell, rent, or trade your information.
However, we may share information under the following circumstances:
With banking partners and payment service providers for secure transaction processing and fraud prevention.
With event partners or service vendors only when necessary to facilitate entry, seating, or operational logistics.
With law enforcement or regulatory authorities when required by applicable law or to protect our legal rights.
With analytics and web service providers (e.g., Google Analytics) to improve website functionality and user experience.
All third parties are bound by confidentiality agreements and data protection standards consistent with our policy.
5. Data Retention
We retain your personal and transactional data only for as long as necessary to:
Complete your purchases and fulfill contracts.
Comply with financial record-keeping requirements.
Resolve disputes or enforce our agreements.
Once the retention period expires, your data will be securely deleted, anonymized, or archived in compliance with local laws.
6. Your Rights and Choices
You have full control over your personal information. You may:
Request access to your personal data we hold.
Request correction of inaccurate or outdated details.
Withdraw consent for promotional communications.
Request deletion of your data (subject to legal or regulatory obligations).
To exercise these rights, please contact us at [Insert Contact Email] with a valid proof of identity for verification purposes.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, personalize user experience, and gather analytical insights.
You can choose to disable cookies through your browser settings, though some website features may not function as intended.
8. Links to Other Websites
Our website may contain links to third-party sites such as partner pages, sponsors, or payment processors.
Please note that once you leave our website, we have no control over the privacy practices of other sites. We encourage you to review the privacy policies of those websites before providing any personal data.
9. Children’s Privacy
Our services are intended for individuals aged 16 and above.
We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that a child has provided personal data, please contact us immediately so we can remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
Any modifications will be posted on this page with an updated “Effective Date.”
We encourage you to review this page regularly to stay informed of how we protect your information.